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Description
Customer experience (CX) leaders rely on matrixed teams, adjacent functions, and internal alignment to drive CX transformation. Those who informally become “chief influence officers” have the greatest likelihood of success. During this webinar, we share new methodologies for prioritizing and engaging internal stakeholders based on chief experience officer (CXO) case studies and proven buying group strategies.
Key takeaways:
- Find out why influence matters for CX.
- Learn how to think about building influence in a structured way.
- Consider how to segment internal stakeholders for these efforts.
Target audience level: intermediate
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