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Description
Join Forrester analysts Sucharita Kodali, Kristopher Arcand, and Fiona Swerdlow for a recap of the 2020 holiday season. In this webinar, we review insights about the season to inform your planning for 2021.
Key takeaways:
- How consumers felt about the season overall
- Highlights from Black Friday and Cyber Monday
- Consumer experiences with shipping
Target audience level: beginner and intermediate
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