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Retail Lens: The State Of The US Shopper In 2021

July 23, 2021


Join Forrester research director Fiona Swerdlow for this next episode of the 2021 "Retail Lens" webinar series as she provides the latest insights about online shoppers in the US and UK. This episode also features principal forecast analyst Michael O’Grady, who discusses the outlook for retail e-commerce in the next few years in the US and Western Europe. Discussion topics include:

  • The latest retail e-commerce outlook for the US and Western Europe.
  • How mobile commerce is evolving in these markets.
  • US and UK consumers’ current activities and thoughts about shopping.
  • What sustainability means to shoppers — and their expectations for companies with whom they do business.

Target audience level: intermediate

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