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Description
Over the years, the US health insurer industry has made steady — but painfully slow — progress in our CX Benchmark study. This webinar gives attendees an overview of Forrester’s latest data on the industry and explains how to drive better health insurance experiences.
Key takeaways:
- Explore Forrester's most recent CX Index results for the US health insurers industry.
- Learn about the top drivers of US health insurer CX quality.
Target audience level: all levels
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