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Description
Join Forrester principal analyst Judy Weader, Forrester principal analyst Arielle Trzcinski, and Forrester VP and research director James McQuivey as they discuss the results of our 2026 research into the total experience for US health insurers. This webinar covers the components of the Total Experience Score — Customer Experience Index (CX Index™) and Brand Experience Index (BX Index™) — as well as Forrester’s brand-new Employee Experience Index (EX Index™) and the state of trust for this industry.
Key takeaways:
- Learn about the key ratings of total experience, customer experience, brand experience, and employee experience.
- Understand the impact of trust on quality perception and loyalty.
- Understand the impact of employee experience on total experience.
Target audience level: all levels
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