Outcome-Driven Service Models Replace Headcount-Driven Outsourcing

To meet this need, they rely on traditional infrastructure outsourcing services, including facilities management, platform management, IT operations, and managed services. They also need infrastructure outsourcing providers to support public, private, or hybrid cloud infrastructure.

Business Process Outsourcing Services: Capability By Core Business Scenario This table lists 13 capabilities of the BPO services market and indicates which core business scenarios they apply to. This graphic has an associated spreadsheet that includes all the information presented. Please access the spreadsheet for details.

Accenture is a great fit for large enterprises that want a partner that combines infrastructure outsourcing with rapid business transformation, AI‑led operations, and a deep ecosystem. View Accenture’s detailed scorecard. HCLTech HCLTech provides infrastructure outsourcing services with a focus on modernization initiatives and technical delivery.

This matrix will guide which capabilities you should outsource, which you should keep in-house, and which are best served on blended teams (see Figure 2): Capabilities with low strategic importance are prime for outsourcing. Some capabilities are commoditized and undifferentiating but still important, which, with the right metrics and guardrails, are good candidates for a managed services or outsourcing relationship.

When effectively managed, outsourcing can enhance scalability and provide flexibility for peak workloads across both smaller and larger marketing teams.

How AI Is Disrupting Business Process Outsourcing Services

Tech leaders and sourcing professionals should read this report to understand the nuances in service levels today and how they can actively derive more value from IT outsourcing (ITO) contracts.

This includes hardware, software, personnel, outsourcing, and other costs. The average enterprise outsources 26% of its IT spend. On average, enterprises spend 35% of their budget on personnel, 26% on outsourcing, 12% on hardware, and 23% on software. This varies by vertical: In consumer durables, only 23% is spent on outsourcing, whereas retail and insurance spend the most on outsourcing, at 30% and 29%, respectively.

The difficulties in addressing these diverse and complex capabilities underpin the need for infrastructure outsourcing services. But the core driver for engaging with infrastructure outsourcing service providers is not assisting with the technological needs; it is to ensure business growth and innovation that global organizations require to scale securely and effectively.