A Complimentary Forrester Webinar
Whatever challenges you face with your CX measurement program, can help you.
As Sr. Director of CX Measurement, Analytics, and Insights at Florida Blue, she led a team that built a successful program. How successful? In our 2019 Customer Experience Index™, Florida Blue was middle of the pack. In 2020, the insurer is number one in the CX Index.
on Tuesday, June 22 featuring live Q&A between Houda and Forrester VP, Principal Analyst Maxie Schmidt.