Becoming a customer-obsessed organization has a positive, material impact to your top and bottom line. Right now, Forrester data shows that 86% of business are stuck at the beginner level of the customer experience (CX) culture competency. This hinders transformation initiatives, as culture is the only competency that can enhance or detract from all other CX efforts. Changing culture is a difficult prospect.
As leaders, how do you mobilize your employees throughout the organization to change and grow?
Join Principal Analyst Tom Mouhsian and Analyst Angelina Gennis as they discuss why your organization needs an effective CX training program and how EX + CX can collaborate to drive culture change.
How to translate your CX vision for your employees.
How to drive meaningful culture change with EX + CX collaboration.