In order to effectively measure success in CX, you need to collect data. However, any time the CX team collects, processes, shares, or stores customers’ personal data, there are privacy risks that need to remain top of mind.
Download this complimentary guide to find out how to create an ideal CX measurement programme that drives business results. Discover:
The different privacy risk levels to consider in standard CX measurement practices.
How to ensure that your programme is in line with privacy regulations.