What are the factors that will impact customer experience (CX) leaders in the coming year?
Duration: 1 hour
In 2022, brands will look to their CX teams to help them navigate their way through the pandemic by adjusting to a “new normal”. They will be charged with managing customer expectations and emotions around topics like digital acceleration and digital saturation, sustainability, and privacy.
Watch this webinar replay to learn how the following trends will impact CX functions in 2022:
- Customers will want pandemic-era services to become the “new normal.”
- Privacy journey design will become a key CX priority.
- More EU businesses will appoint chief sustainability officers.