Report

Digital Feature Fixes: Take Concrete Steps To Improve Your Digital Banking Capabilities

Learn From The Best Digital Experiences In The Industry

June 12th, 2019
With contributors:
Zhi-Ying Barry, Gina Bhawalkar, Amit Bhatia, Benjamin Ensor, Arnav Gupta, Piers Conway, Sam Bartlett

Summary

Building great digital banking experiences isn't easy. Some digital banking teams have made preventable mistakes that make digital touchpoints less effective or harder to use than they can be. Forrester has published a series of briefs — each labeled as a "digital feature fix" — about digital banking features to illustrate good practices from leading banks. This brief is a short overview that links to those digital feature fix briefs.

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