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For CIOs

Predictions 2020: CIO

Uncertainty Will Create Opportunity For CIO Leadership In 2020

October 28, 2019

Why Read This Report

Economic uncertainty unfolded in 2019 on the back of the already accelerating pace of technology-fueled disruption. As a result, it has become even more important and difficult to anticipate the future. Getting transformation right with predictions about the coming year is important for CIOs and the other technology management leaders who work with and for them. Read this report for our predictions of what to expect in 2020.

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Want to know what will happen in 2020? Visit Forrester's Predictions 2020 Hub, where you can read what's coming next in marketing, customer experience, technology, innovation, and more.

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