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For eBusiness & Channel Strategy Professionals

Predictions 2020: Retail

To Grow, Retailers And Brands Must Navigate The Rough Social And Economic Waters Ahead

November 5, 2019

Why Read This Report

Digital business retail pros, get ready for yet another tumultuous year in 2020. Social responsibility, continued expansion into new services, and data mastery are just some of the areas that we predict retailers and brands will tackle to position themselves for long-term growth and profitability.

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Want to know what will happen in 2020? Visit Forrester's Predictions 2020 Hub, where you can read what's coming next in marketing, customer experience, technology, innovation, and more.

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