Report

Predictions 2019: Automation

Automation Technologies Will Drive Success From The Service Desk To Customer Service And Beyond
November 6th, 2018
With Contributors:
Jenny Thai
and Diane Lynch

Summary

Automation technologies — a diverse set of technologies from robotic process automation (RPA) to business process management (BPM) to artificial intelligence (AI) and beyond — are becoming a key investment for CIOs and their enterprises. Deploying automat

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