Predictions Report

Predictions 2020: CIO

Uncertainty Will Create Opportunity For CIO Leadership In 2020

October 28th, 2019
With contributors:
Pascal Matzke , Frank Gillett , Patrick Carroll

Summary

Economic uncertainty unfolded in 2019 on the back of the already accelerating pace of technology-fueled disruption. As a result, it has become even more important and difficult to anticipate the future. Getting transformation right with predictions about the coming year is important for CIOs and the other technology management leaders who work with and for them. Read this report for our predictions of what to expect in 2020.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.

With
Frank Gillett
and Patrick Carroll