Summary
Forrester's automation framework lays the groundwork for an unprecedented movement to automate business. Enterprise architecture (EA) professionals should put this framework into action aggressively but with realistic expectations. Your own enterprise's ability to adapt is more critical than vendor hype, so focus on your people, capabilities, and operating model to excel. The automation game will be fierce and existential, so play it as if your company's life depends on it — because it does.
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