Vision Report

Architect And Deliver IT Capabilities For High-Performance IT

Embrace Eight Key Priorities To Pivot To Your Best IT Style

February 12th, 2024
With contributors:
Lauren Nelson , Lee Sustar , Paul McKay , Caroline Bonde , Kara Hartig


Everyone wants a high-performing IT function, but what that means differs by organization. At the heart of these differences are the desired business results, and success depends on the ability to deliver them. This aspiration is high-performance IT: the pursuit of continuously improving business results through technology. It rests on three principles. IT must: 1) continuously align with the business; 2) build trust on a foundation of security, privacy, and resilience; and 3) empower the business to readily adapt to changing market conditions and customer demand. This report explains how tech leaders can architect and deliver IT capabilities for high performance through eight critical priorities.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.