Predictions Report

Predictions 2020: Firms Will Embrace New Customer-Centric Approaches As DevOps Speeds Falter

November 21st, 2019


DevOps is key to successful digital differentiation – and new industries are noticing. Velocity metrics will take a back seat to customer satisfaction and other business value outcomes in 2020. Chaos engineering will enter the risk control arena in 2020.

Want to read the full report?

This report is available for individual purchase ($795).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.