Best Practice Report

The Forrester Digital Experience Review™: Global Mobile Banking Apps, 2023

January 8th, 2024
With contributors:
Oliwia Berdak , David Truog , Aaron Suiter , Hannah Bradbury , Sam Bartlett


In 2023, the Forrester Digital Experience Review™ in mobile banking evaluated the smartphone apps of 27 banks across the globe to identify the leaders in functionality and user experience. This report combines the results of the individual region reports and identifies the global leaders in mobile banking experiences. Digital and customer experience professionals can look at the findings and best practices to improve their own mobile banking efforts.

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