Summary
The future of buying continues to evolve rapidly: Brands and marketplaces are increasingly on a collision course; product experiences — not just the products themselves — are starting to drive demand; privacy and stakeholder capitalism are important to consumers; and the savviest businesses are actively grappling with how to continuously reinvent themselves in the search for continued relevance and growth. This report outlines the past, present, and future of B2C buying, including a select set of technologies that are key to this rapid and continual evolution.
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