Predictions Report

Predictions 2021: Europe

October 15th, 2020
With contributors:
Laura Koetzle , Anna Vyshnevska

Summary

European leaders: The landscape across the continent is more volatile than ever. We predict that in 2021, at least 10 firms will lose billions in brand equity through lack of customer empathy and failure to untangle consumers’ contradictory behaviors and desires. The European Parliament will abandon e-privacy reform permanently and will draft new AI legislation in 2021. Meanwhile, a third of white-collar European workers will choose to continue working remotely full-time — and a growing number will become “virtual cross-border” employees. In this report, we explore Forrester’s predictions for Europe in 2021.

Want to read the full report?

This report is available for individual purchase ($795).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.