ON-DEMAND Webinar

GenAI Productivity Gains For Employee- And Customer-Facing Teams

Original Broadcast Date:Jun 13th, 2024
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Aaron KatzVice President, Research Director
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J. P. GownderVice President, Principal Analyst
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Christina McAllisterSenior Analyst
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Will McKeon-WhiteSenior Analyst
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Description

Harness the advantages of AI with help from this webinar series featuring the latest expert insights, practical tips, and key steps you and your team can take with this rapidly evolving technology.


One of the first areas where generative AI (genAI) had a meaningful impact was in customer service, with chatbots enabling more self-service and generative tools which then provided better summarization and next steps for call center agents. However, genAI is starting to impact many other job categories, changing our expectations around employee productivity and what our teams can do with AI-enabled tools. Join this session to hear how work is changing and if AI is really coming for people's jobs.

Key takeaways:

  • Learn how genAI is impacting the Future of Work.
  • Understand how genAI is changing expectations around employee productivity. 
  • See which genAI trends are expected to affect what types and numbers of jobs. 
Target audience level: all levels

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