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Predictions 2020: Retail

February 10, 2020


2020 will be a(nother) year of upheaval in global society and its institutions. Elections, trade barriers, climate change, and more have both consumers and businesses on edge. To evolve and grow, retailers and brands are moving quickly to prioritize and invest in a slew of technologies and business initiatives.

Key takeaways:

In this webinar, Forrester’s retail analysts explore how retailers and brands will:

  • Crystallize and communicate their social responsibility and values.
  • Develop lucrative new revenue streams in health and wellness.
  • Continue to buy software vendors — with mixed results.
  • Grapple with managing supply chain and inventory.
  • Work to better manage their data — though few will achieve true mastery.

Target audience level: all levels

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