Log in to watch this webinar
Client log in
Welcome back. Log in to your account to continue.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this webinar
This webinar is available for purchase ($300).
Description
Customer experience (CX) leaders will feel turbulence in 2024, facing a trio of challenges from new tech, old policies, and continued economic uncertainty. However, these leaders can part the clouds themselves, finding more than a silver lining in the process. Join us to hear a panel discussion about what should be on your radar as we head into 2024.
Key takeaways:
- Hear Forrester’s key CX predictions for 2024, and get insights into where Forrester analysts will focus their attention in the coming year.
- Learn about the importance of aligning CX with employee experience, technology, and business strategy.
Target audience level: all levels
Technical information
You'll receive an email with dialing and Webex instructions prior to the Webinar.
Webinar FAQs
See the Webinar FAQs for answers to technical and other Webinar questions.