Predictions Report

Predictions 2020: Automation

Utilize Strike Teams To Fend Off The Automation Paradox

October 30th, 2019
With contributors:
Glenn O'Donnell , Amanda Lipson , Diane Lynch


Automation — a diverse set of technologies ranging from robotic process automation (RPA) to continuous delivery (CD) to hybrid cloud management and beyond — is a key investment for CIOs and their enterprises. Automation is reshaping the jobs of human employees, who increasingly see software replacing their rote, repetitive tasks. In 2020, Forrester predicts a sea change in automation organizational teams and the growth of an unexpected automation paradox.

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