Product and experience designers will upgrade their designs using 5G and smart displays and will harden their products to protect against ransomware attacks that threaten to brick their products in the field. Internet-of-things (IoT) solutions for driver logs, track-and-trace, and cold chain monitoring will combine to overhaul logistics. This will bring improved visibility and efficiency to supply chains, helping companies collaborate faster and more efficiently to better serve customers. In 2020, CIOs will need a broad perspective to adapt to the new technologies, business behaviors, and security challenges of IoT.