Summary
The enterprise software landscape is undergoing a fundamental shift, moving from a user-centric design philosophy to a worker- and process-centric one. Until now, generations of software focused on creating intuitive interfaces and experiences for end users, enabling them with functional capabilities to accelerate work. The new paradigm centers on digitizing entire business processes and reimagining entire workflows, not just optimizing individual tasks. This report outlines Forrester’s five most important enterprise software predictions for technology leaders in 2026.
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