Summary
In 2025, the Forrester Digital Experience Review™ (DXR) evaluated the smartphone apps of 28 banks across the globe to identify the leaders in mobile banking experiences. This report combines the results of the individual region reports and identifies the global leaders in mobile banking apps. Digital and CX professionals can look at the findings and best practices to improve their own mobile banking efforts. Banco Bilbao Vizcaya Argentaria (BBVA) is the global leader in Forrester’s DXR of mobile banking apps in 2025.
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