CX management tips for generating funding and support
Watch this webinar for advice on getting stakeholders excited about CX
Featuring: Judy Weader, Senior Analyst, Forrester
Effective customer experience (CX) management includes the need to get stakeholders and influencers on board with your goals. They’re instrumental in helping to grow the CX function’s influence and win financial buy-in for your priorities.
But how can you engage these team players with your aims and outcomes? The secret lies in knowing how to fight the tides and being able to connect CX work to bigger business initiatives.
Watch this webinar to hear valuable analyst insight into proven ways CX leaders can get stakeholders excited about CX. In this webinar you will gather CX management tips and advice and learn:
How to get stakeholders focused on CX.
Why money is a weak motivator for CX advocacy.
Which CX metrics to measure — and how to get them.
The CX change UPS made to boost operating profit by 57%.