2026 Budget Planning: Level Up CX Tools, Tactics, And Teams For Impact

CX leaders face significant challenges in an era of economic volatility and rapid technological acceleration. To overcome these hurdles and position CX as a driver of enterprise value, it is critical to balance current spending with investments to build tech-ready CX functions, enhance tactics, and align investments with evolving customer needs.

Watch this webinar to explore data-driven insights from Forrester experts on optimizing your 2026 CX budget — covering pitfalls to avoid and strategies to elevate CX.

Gain exclusive analyst insights into the latest CX budget benchmarks and spending trends. Come away with the tools and strategies you need to prioritize investments, cut waste, and experiment for future capabilities.

Watch it now to:

• Discover where to invest to boost data and AI literacy.
• Identify spending cuts to increase ROI and efficiency.
• Explore low-cost strategies for improving CX (with real-world. examples)

Includes on-demand access to the live Q&A and downloads of bonus budget planning resources