Map Your 2026 CX Investments For Impact And Readiness
CX leaders face significant challenges in an era of economic volatility and rapid technological acceleration. To overcome these hurdles and position CX as a driver of enterprise value, it is critical to balance current spending with investments to build tech-ready CX functions, enhance tactics, and align investments with evolving customer needs.
Join us live on July 31 for data-driven insights from Forrester experts on optimizing your 2026 CX budget — covering pitfalls to avoid and strategies to elevate CX.
Gain exclusive analyst insights into the latest CX budget benchmarks and spending trends. Walk away with the tools and strategies you need to prioritize investments, cut waste, and experiment for future capabilities.
Register for the webinar to:
- Discover where to invest to boost data and AI literacy.
- Identify spending cuts to increase ROI and efficiency.
- Explore low-cost strategies for improving CX (with real-world. examples)
Be here live to access bonus resources and get your 2026 budget questions answered by our analysts.
Featuring
2026 Budget Planning: Level Up CX Tools, Tactics, And Teams For Impact
Thursday, July 31, 2025
8 a.m. PDT | 11 a.m. EDT | 4 p.m. BST (45 minutes)
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