Complimentary Webinars

Hear from Forrester thought leaders during live regional events, or learn on your own time with an on-demand webinar.

 

Featured Webinars

Priorities & Planning 2022: EMEA B2B Sales Leaders

Even in the best of times, planning for a new fiscal year can be daunting. Let us help you with that. Register for our complimentary webinar for B2B Sales Leaders. 

EMEA

2022 Priorities & Planning: EMEA B2B Marketing Leaders

November 2, 2021

Join our top analysts in an upcoming complimentary webinar that will help you capitalise on opportunities and direct your planning efforts for 2022.

EMEA

North America Planning Assumptions 2022: B2B Marketing

October 26, 2021

Get crucial clarity on the trends that will impact marketing in 2022 and discover how to profit from the changes they’ll bring.

North America

North America Planning Assumptions 2022: B2B Sales

October 28, 2021

Sales is at a crossroads. It’s time to embrace the adaptations you made in the last two years and align your selling approach to the way people buy now. Learn how.

Marketing Strategy And Planning: It’s All About The “And”

Learn what you can do to create two-way flow between your 3-5-year strategy and your annual plan. 

Put Your Customers At The Center Of Your IT Operating Model

Learn why now is the right time to step back, assess your entire IT operating model, and create a new one that puts customers first.

Why Adaptivity Now

Learn why adaptivity will give you such a powerful competitive edge. 

The Future Of Sales Compensation Is Insight-Driven

Find out why and how you can start adapting your sales compensation program to align with the reality of selling today.

Reimagine Three Core Drivers For Tech Strategy Success

Get an inside look at the tech strategy to power your path to customer obsession.

B2B Marketing Leaders

North America Planning Assumptions 2022: B2B Marketing

October 26, 2021

Get crucial clarity on the trends that will impact marketing in 2022 and discover how to profit from the changes they’ll bring.

North America

2022 Priorities & Planning: EMEA B2B Marketing Leaders

November 2, 2021

Join our top analysts in an upcoming complimentary webinar that will help you capitalise on opportunities and direct your planning efforts for 2022.

EMEA

Marketing Strategy And Planning: It’s All About The “And”

Learn what you can do to create two-way flow between your 3-5-year strategy and your annual plan. 

How to Build B2B Content Measurement Dashboards

In this webinar, Christine Polewarczyk will go through best practices for effective B2B marketing content performance measurement.

EMEA

B2B Marketing: Content Strategy Webinar Series

Learn practical advice on building audience-centric content and aligning content planning, translation, and localisation efforts within global teams.

EMEA

Predictions 2021 For Marketing Leaders

Discover the critical trends that will matter to marketing leaders in 2021.

Demystify Marketing Planning

Guide your marketing planning efforts with Forrester’s Plan-on-a-Page template and learn how it can be applied to different organizational operating environments.

What You Can Do Right Now to Create a Better Customer Experience

Understand how changing B2B buying habits are modifying post-sale expectations and review five actions for improved customer engagement.

The Digital Brand and Communications Function: Driving Speed, Scale, and Value

Discover how to drive greater business value by building a natively digital brand and communications approach and tech stack.

Working Effectively With Corporate Marketing And Sales

Learn how to define, prioritize, and align corporate marketing and regional business objectives with a structured approach.

Asia Pacific

How to Build Marketing Campaigns That Are Not Lost in Translation

Learn regional differences in buying behaviors and how APAC marketers can incorporate that in go-to-market architecture and marketing campaigns

Asia Pacific

Pivoting to Virtual Events Best Practices

Discover the keys to developing an effective virtual strategy including how to optimize attendee experience and maximize return on event investment.

Asia Pacific

Making Sense (And Money) In The New Tech Ecosystem

Unpack the future trends and get actionable advice on changing technology market and learn how to thrive in broader channel ecosystems.

Asia Pacific

Unifying Planning and Execution Across the B2B Events Portfolio for Demand Marketing

Learn how organisations that synchronize efforts to unify planning and execution across the B2B Events Portfolio can achieve improved ROI and attendee experience.

EMEA

Sales Leaders

North America Planning Assumptions 2022: B2B Sales

October 28, 2021

Sales is at a crossroads. It’s time to embrace the adaptations you made in the last two years and align your selling approach to the way people buy now. Learn how.

2022 Priorities & Planning: EMEA B2B Marketing Leaders

November 2, 2021

Join our top analysts in an upcoming complimentary webinar that will help you capitalise on opportunities and direct your planning efforts for 2022.

EMEA

The Future Of Sales Compensation Is Insight-Driven

Find out why and how you can start adapting your sales compensation program to align with the reality of selling today.

Accelerate Sales Rep Performance With Data And Insights

Learn how to increase opportunity volume, deal velocity, deal size, and win rate with Dynamic Guided Selling.

The Future of B2B Buying and How Sales Organizations Should Adapt

Learn the key implications of changing B2B buying habits and how to transform sales organizations to sell in a more buyer-friendly way.

The Path Back to Growth for Sales Leaders

Learn how to optimise your sales operation model by enhancing the four key areas of the revenue engine.

Asia Pacific

IT Leaders

Put Your Customers At The Center Of Your IT Operating Model

Learn why now is the right time to step back, assess your entire IT operating model, and create a new one that puts customers first.

Why Adaptivity Now

Learn why adaptivity will give you such a powerful competitive edge. 

Moving Beyond Digital To Become Future Fit In Manufacturing

European manufacturers are evolving to stay competitive. Discover how and learn best practices from experienced industry leaders.

EMEA

Incorporating Sustainability Into Your Tech Strategy

Join Forrester’s experts, along with guest speakers from Akamai Technologies, as they explore the ever-growing importance of sustainability for Future Fit Technology Leaders.

EMEA

The Future Workplace: Top Considerations for Technology Leaders in Europe

Discover the trends and opportunities for European technology leaders when planning their return to the workplace.

EMEA

The New Normal For Technology Leaders In Europe

Uncover what it takes to be a future-fit technology leader and the vital leadership skills, qualities, and tactics needed to be successful.

Reimagine Three Core Drivers For Tech Strategy Success

Learn how to unlock the adaptivity, creativity, and resilience that will define leaders for years to come.

Predictions 2021 For IT Leaders

Discover the critical trends that will matter to IT leaders in 2021.

The Rise Of Employee Power And Data In The Future Of Work

Learn how the tsunami of employee data and the rise of employee power will impact your organization and how you can prepare.

Systemic Risk And Robotics In The Future Of Work

Discover the four shocks that will transform the future of work – systemic risk, robots and automation, employee data, and employee power – and the tools available to address these trends.

Australia Tech Market Outlook 2020 – 2021

Explore the dynamics of Australia’s technology market outlook for 2020 – 2021 and how leading CIOs are embracing the opportunity to change and transform the business.

Asia Pacific

Zero Trust In Practice

Learn how to implement and maintain Zero Trust to protect your business from today’s and tomorrow’s advanced threats.

Future-Proof Your Business With Zero Trust

Get educated on key trends impacting your security strategy, what’s driving increased interest in Zero Trust, and where to start.

The Brave New World Of Work

Discover the shocks that will shape the future of work, and what it should mean to enterprise leaders now.

Asia Pacific

B2C Marketing Leaders

Comment intégrer le développement durable dans votre stratégie

On constate aujourd’hui une pression croissante de la part des consommateurs et des gouvernements sur les entreprises afin qu’elles intègrent les objectifs de développement durable, en agissant par exemple pour l’écologie, l’éradication de la pauvreté ou l’égalité hommes-femmes. Les responsables marketing et expérience client des marques grand public doivent désormais non seulement intégrer ces objectifs dans leurs stratégies mais aussi fédérer le reste de l’organisation autour d’initiatives tangibles. Découvrez comment durant ce webinar gratuit.

France

Predictions 2021 For Marketing Leaders

Discover the critical trends that will matter to marketing leaders in 2021.

Competing For Today’s Values-Based Consumers

Discover what drives today’s values-based consumer and how brands can clearly and authentically deliver their values messaging.

The Cost Of Losing Creativity

Learn the ROI of agency creativity and how marketers benefit from rethinking their investment mix to differentiate and drive growth.

Virtual Customer Journey Mapping: Adapting To The New Reality

Learn how to map out journeys to help your customers and employees during the pandemic crisis and beyond.

EMEA

CX Leaders

How To Scale Digital Accessibility

Discover how to turn a business “must have” into a CX leadership opportunity.

Lessons From Florida Blue: Building A Successful CX Measurement Program

Hear the secrets of a successful CX measurement program from a leader who built one.

Add Precision To Your CX Measurement

Learn how to add efficiency and precision to your CX operations.

Comment intégrer le développement durable dans votre stratégie

On constate aujourd’hui une pression croissante de la part des consommateurs et des gouvernements sur les entreprises afin qu’elles intègrent les objectifs de développement durable, en agissant par exemple pour l’écologie, l’éradication de la pauvreté ou l’égalité hommes-femmes. Les responsables marketing et expérience client des marques grand public doivent désormais non seulement intégrer ces objectifs dans leurs stratégies mais aussi fédérer le reste de l’organisation autour d’initiatives tangibles. Découvrez comment durant ce webinar gratuit.

France

Three Essential Steps To Lead A CX Transformation

Hear our CX expert Riccardo Pasto share best practices from both private and public sectors, and learn a three-step approach to jumpstart customer-centric culture transformation.

APAC

Enhance and Prove The Value Of Your Customer Experience Strategy

When working on measuring and proving the value of Customer Experience, we know that CX leaders are facing many challenges, including difficulties in making the case for CX and various privacy and ethics doubts when it comes to measurement.

Forrester CX experts are joining forces for two live complimentary webinars to help you overcome these challenges.

EMEA

Predictions 2021 For CX Leaders

Discover the critical trends that will matter to CX leaders in 2021.

How To Prove The ROI Of CX

Learn how to create a compelling CX business case and build an effective CX ROI model that’ll win over numbers-driven executives.

The US Customer Experience Index 2020: Why CX Differentiation Leads To Long-Term Success

Dive into the latest results from this year’s US CX Index, explore trends in CX quality at the brand and industry level, and understand the impact of CX-based differentiation.

CX Metrics For Alignment And Change Management

Learn how to determine the metrics that matter for executive alignment on your CX transformation and drive customer-centric culture

Activate More Data And Drive CX Project Prioritization

Learn how to use data to determine which CX projects will have the greatest ROI and how to use data storytelling to gain alignment with and persuade stakeholders to act.

Mind The Training Gap

Discover why your organization needs an effective CX training program and how EX + CX can collaborate to drive culture change.

Industry

Diversity And Inclusion – Part Of Your Brand Purpose

Watch the panel discussion and lean how diversity & inclusion can help you improve customer experience, employee satisfaction.

EMEA

Reducing Software Costs In 2020

Learn negotiation tactics to find short term software cost savings for both existing contracts and upcoming renewals and ensure you are optimizing spend through the recovery and beyond.

Customer Experience For Procurement: Driving Government Acquisition Performance Using CX Principles

Learn how procurement leaders can benefit from utilizing customer experience methodologies and tools to reimagine procurement organizations to fuel mission success.

The Future Of Financial Services is Open

Find out how the future of financial services and how open banking will play out in APAC and what is means.

Asia Pacific

The Future Of Digital: Anticipatory Experiences

Find out why anticipatory experiences are the future of digital and what your firm need to do to deliver that.

Asia Pacific

Accelerate The Digital Future Of Government With A Customer Obsessed Strategy

Explore how to accelerate the digital future of government with a customer obsessed strategy.

Asia Pacific

Executive Spotlight: Top Priorities For APAC Business And Technology Leaders

Learn how Forrester can help technology providers understand the focuses of their customers and explore how emerging technologies are impacting business priorities.

Asia Pacific

Deliver Excellent Experiences To Make Your Payments App Successful

Explore how digital payment providers can differentiate with excellent digital experiences and retain customers in a market with almost no switching costs.

Asia Pacific

Digital Lending 2.0: Re-imagine Your Digital Lending Proposition To Thrive In Future

Deep dive into the concept of digital lending and get actionable advice from industry practitioners on how you you can re-assess your digital lending proposition.

Asia Pacific

The Path To Recovery For Travel And Hospitality Industry

Learn how some industry players are demonstrating resilience, being adaptive and empathetic while discovering ways to adjust to the next-normal.

Asia Pacific

The Future Of Japanese Banking Is Open

Deep dive into the open banking regulatory initiative in Japan, the market challenges and future trends.

Asia Pacific

Group 2 Top