Senem Guler Biyikli
Researcher

Author Insights
Blog
Global Accessibility Awareness Day 2022: What’s Changed In Our Four Years Covering This Space
On Global Accessibility Awareness Day this year, learn what’s changed in digital accessibility over the past four years. Read more.
Blog
Design Leaders Reveal How To Build Inclusive And Diverse Design Teams — And Why That Matters
Does your organization want to create inclusive experiences for your customers? Are you following an inclusive design process? If the answer to both questions is “yes,” great! But if you’re like most companies we speak with, you’re missing an essential component for creating inclusive experiences: an inclusive and diverse design team. Having such a team […]
Blog
Leave No One Behind This Holiday Season: Use Inclusive Language
Is your site ready to welcome all customers this holiday season? Follow these best practices to apply inclusive language in your customer experience.
Blog
Words Matter: Inclusive Experiences Start With Inclusive Language
Are you creating inclusive experiences for your customers? Many companies aren’t. For example, here’s a sampling of what we heard when we evaluated typical approaches to collecting personal information from consumers: “There is no open box to identify yourself. Ticking ‘other’ is alienating; therefore, if I didn’t identify as male or female, I wouldn’t feel […]