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Market dynamics have fundamentally changed business and technology, forcing companies to adapt their strategies and accelerating the need for customer obsession.

By putting the customer at the center of your leadership, strategy, and operations, your firm will grow faster. In fact, customer-obsessed organizations grow revenue, profits, and employee engagement and retain customers at more than twice the rate of other firms. We can help.

Your Priorities Are Our Expertise

Forrester Decisions is our new portfolio of research services that helps executives, functional leaders, and their teams — across technology, marketing, customer experience (CX), sales, and product management — plan and pursue their most pressing initiatives. Forrester Decisions empowers you to make bold decisions so you can drive growth and deliver results.

See the future and gain a competitive edge.

Predictions 2022Download your complimentary Predictions 2022 guide now.
The past year was full of uncertainty and surprises. But you weathered the storm. Want to find out what 2022 may have in store? Download our Predictions Guide. You’ll want to read the bold calls we make for 2022.