Summary
Technology leaders strive to support their key technology priorities with adaptive, resilient operations. They aim to empower their customers with the right services and platforms while implementing automated processes and standardization to improve the experience and reduce risk. This report outlines the resources Forrester has to guide technology leaders through this practice, including Forrester’s Modern Technology Operations Model, product team guidance, revitalization of shared services, and key differentiating techniques that can enable success.
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