Predictions 2022: Public Sector

November 3rd, 2021

Rick Parrish Vice President, Research Director

J. P. Gownder Vice President, Principal Analyst

Craig Le Clair Vice President, Principal Analyst

Stephanie Balaouras VP, Group Director

Jeff Pollard VP, Principal Analyst

Allie Mellen Principal Analyst

Judy Weader Principal Analyst

Bobby Cameron Vice President, Principal Analyst

Sam Higgins Principal Analyst

With contributors:

Keith Johnston , Andrew Hewitt , Fiona Mark , Dan Bieler , Zhi-Ying Barry , Angelina Gennis , Steve Turner , Tyler Castro , Shayna Neuburg

Summary

In 2022, the global public sector will take actions that reshape its own operations — and societies at large — in unprecedented ways. Public sector employee and customer experiences will transform as one-third of civil servants become permanent hybrid workers, robotic process automation (RPA) takes over 10% of administrative workload, and more national governments adopt Zero Trust architectures. Economies will become greener as the world sees the first carbon-neutral national government in a developed country. However, anemic government IT will account for a failure to spend 20% of stimulus funds globally. In this report, we explore Forrester’s predictions for the global public sector in 2022.

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