Predictions Report

Predictions 2026: Digital Commerce

Oct 21, 2025

Summary

Logistical challenges, operational costs, and generative experiences beyond their control will force digital leaders to embrace generative AI (genAI). Some options are out of reach for the majority of the market, and others are too immature to address the pain points. However, influencer marketing will reinvent itself with a new level of control, and B2B sales will face a massive shift from human to automated selling.

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