Predictions Report

Predictions 2021: Automation

October 22nd, 2020
With contributors:
Glenn O'Donnell , Amanda Lipson


The “great lockdown” of 2020 will make the drive for automation in 2021 both inevitable and irreversible. Remote work, new digital muscles, and pandemic constraints will create millions of pragmatic automations in 2021; document extraction, robotic process automation (RPA) from anywhere, drones, and various employee robots will proliferate; and, as expected, the mad dash to automate will bring trouble. In this report, we explore Forrester’s predictions for automation in 2021.

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