Report

Predictions 2021: Automation

October 22nd, 2020
With contributors:
Glenn O'Donnell, Amanda Lipson

Summary

The “great lockdown” of 2020 will make the drive for automation in 2021 both inevitable and irreversible. Remote work, new digital muscles, and pandemic constraints will create millions of pragmatic automations in 2021; document extraction, robotic process automation (RPA) from anywhere, drones, and various employee robots will proliferate; and, as expected, the mad dash to automate will bring trouble. In this report, we explore Forrester’s predictions for automation in 2021.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.

With
and Amanda Lipson