Predictions 2026 Webinar: B2C Marketing, CX & Digital

AI hype is cooling. Consumer skepticism is rising. Experience fatigue is real. In 2026, B2C marketing, CX, and digital leaders must move beyond personalization theater and short-term engagement tactics. Success will depend on delivering authentic value — grounded in operational rigor, evidence-based decisions, and sustained relevance.

How can you navigate these shifts with confidence? Join Forrester’s analysts for a fast-paced, insights-packed webinar revealing our 2026 predictions for B2C marketing, CX, and digital leaders.

Why Attend?

You’ll walk away with:

• A clear view of the predictions reshaping B2C marketing, CX, and digital in 2026.
• Tools to build trust, deliver transparency, and drive long-term brand relevance.
• Insights to help manage your investments and strategies in 2026.

Reserve your spot so you can:

• Anticipate what’s coming so you can focus on the metrics that will move the needle toward success.
• See Forrester tools in action to learn how they align priorities with outcomes.
• Engage in live Q&A with analysts: Ask tough questions, challenge assumptions, and get clarity.

Bonus: Unlock additional resources grounded in Forrester’s trusted research, curated exclusively for webinar attendees.