Citizen Developer Strategies Are Fully Mainstream This shows responses to the question, ‘Which of the following best describes your organization’s plans to use low-code to empower developers outside of IT through a citizen developer strategy?’ which were not adopting, 17%; planning to adopt, 17%; and adopting, 64%.

They indicated that top challenges were the changing/evolving nature of external security threats (31%); changing regulatory compliance requirements (28%); the changing/evolving nature of internal security threats (28%); lack of comprehensive vulnerability and exposure remediation prioritization strategy (26%); and the complexity of the IT environment (25%).

Other frequently cited challenges include lack of understanding where to apply AI (27%), data infrastructure (27%), and lack of clear AI strategy (26%). This graphic has an associated spreadsheet that includes all data presented. Please access the spreadsheet for details.

Figure 2 GenAI Is The Core Component Of The Majority Of AI Strategies A bar chart showing the percentage of public sector AI decision-makers who say that various statements best describe their organization’s genAI strategy and its relationship to the overall AI strategy. 20% said that their genAI is their only AI strategy; 47% that genAI is an integral part of their overall enterprisewide AI strategy; 26% that their genAI strategy is loosely connected to the overall AI strategy; and 8% that their

Chinese tech giants are expanding their enterprise footprint: Huawei’s overseas public cloud revenue grew by more than 50% in 2024; Alibaba’s international revenue has grown 20-fold in five years, and the firm plans to build data centers in five more countries. APAC tech leaders need to consider Chinese platforms on their technology shortlists and develop a strategy to operate in a more heterogeneous landscape.

Financial Services Firms’ Goals Relate To Customer Experience And Revenue We asked enterprise application software decision-makers in the financial services and insurance industry who use CRM about their most important goals when planning or executing their software strategy: 26% want to improve the customer experience; 23% want to ensure compliance, reduce risks, or improve security; and 20% want to improve the digital employee experience.

Leaders will need to improve their cadence and skills in analyzing risks and rewards as part of strategic planning. Build into the annual calendar specific periodic review points to revisit, revise, even redirect investments in strategic capabilities for the organization to adapt and grow.

ServiceNow ServiceNow, based in Santa Clara, California, offers a low-code SPM platform delivering strategic planning and portfolio management with industry-specific solutions, workflow automation, strategic AI, and an enterprise data model. Strategy. ServiceNow’s vision focuses on reinventing business through a technology platform that provides both the visibility that organizations need to make decisions and the automation that enables them to act.

Tech execs and SVO leaders implement SPM tools to: Support strategy planning to enable value delivery. Implementing SPM provides an organization with a strategic platform that connects strategy and delivery, offering expanded visibility into the planning process. This allows those responsible for delivery to make informed decisions while connecting feedback and feed-forward data to support informed decision-making.

To put CRMM strategy-based activities into practice: Don’t overcomplicate strategic planning. Not everything needs to be a broad, multiyear, moonshot objective. Strategic planning is often equated with formal strategy management, but don’t let terminology confuse the scope. In a CRMM context, this is simply the process of defining a goal (large or small), distilling it into measurable outcomes, and identifying the risks associated with those outcomes to respond to and manage that risk.