Katy Tynan

Principal Analyst

Katy works at the intersection of people and technology. With a strong focus on leadership and organizational development, Katy supports CIOs, CMOs, and chief human resources officers in their work to optimize customer experience through a highly engaged, inclusive workforce. 

The author of numerous books and publications, Katy has deep expertise in the practice of leadership at all levels of the organization. Her most recent book, How Did I Not See This Coming? A New Manager’s Guide to Avoiding Total Disaster, was published by ATD Press in 2016. Katy helps Forrester clients build a science-based approach to delivering industry-leading employee experience.

Customer-Obsessed Leadership Powers Great EX
Report
May 14th, 20218 min read

This report shows that to complete the journey to customer obsession, you must establish a strong foundation of leaders who are empowered to drive the right behaviors on their teams and across the organization.

Research Coverage

Planned Research

What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.