Katy works at the intersection of people and technology. With a strong focus on leadership and organizational development, Katy supports CIOs, CMOs, and chief human resources officers in their work to optimize customer experience through a highly engaged, inclusive workforce.

The author of numerous books and publications, Katy has deep expertise in the practice of leadership at all levels of the organization. Her most recent book, How Did I Not See This Coming? A New Manager’s Guide to Avoiding Total Disaster, was published by ATD Press in 2016. Katy helps Forrester clients build a science-based approach to delivering industry-leading employee experience.