Resiliency takes on a new meaning. Digital systems are increasingly socially, economically, and even safety critical. Technology resiliency is more than disaster recovery (DR); it is about building systems that enable businesses to survive, adapt, and flourish in the face of crisis. To do this effectively, leading organizations are using resilience engineering to architect systems that adapt to issues as they arise and using chaos engineering to test those systems in production.

Business technology includes metrics such as user adoption, actual versus planned financial investment, and product support effectiveness. Business outcomes. Measuring business outcomes highlights the impact of technology on the business and its customers, providing an evaluation of whether the solution is accretive to positive business results.

Figure 1 Industry Verticals Prioritize Investment In Industry CRM A bar chart showing the percentage of business and technology professionals in various industries who say that adopting industry clouds is a priority for their organization: media, entertainment, leisure, and hospitality (57%); financial services and insurance (56%); utilities and telecommunications (55%); professional, business, technology (including software), or other services (55%); retail and wholesale (55%); manufacturing and

Historically, decisions were driven not by business needs but, in a siloed technology-oriented sphere, by the belief that adopting the best technology would automatically deliver the best results for the organization. In a world where digital interactions shape customer expectations, urban experiences, and even live events, however, just adopting the latest and greatest gear isn’t going to cut it. BONs solve these ongoing networking challenges: Overbuilt, underutilized networks.

As architectural designs are finalized and refined, proposed technology or process changes must be tested, evaluated, and validated prior to and continuously after implementation. This ensures EA teams collectively evaluate integrations and technology resiliency, as well as partner with SA for insights into risk exposure through security risk assessments, vulnerability assessments, and penetration testing.

Leverage data, analytics, and AI to inform your technology decisions, such as reusing existing technologies, closing capability gaps, and reducing time to value. This mindset enables organizations to stay resilient, responsive, and aligned with their mission — ensuring that digital services remain effective, secure, and customer focused over the long term. Prioritize your efforts.

What Alignment Proficiency Means Forrester segments companies by how well they translate business priorities into technology decisions; we define alignment proficiency as the mature, sustained execution of business and technology alignment practices.

Professional, Business, Tech, And Other Services Were Hit Hard In Forrester’s Security Survey, 2026, security decision-makers in eight countries reported that their organization had experienced an average of 2.8 breaches in the previous 12 months (see Figure 1). Services like professional, business, technology (including software), or others experienced an average of 3.0 breaches in that period.

The Current State And Trajectory Of Retail And Wholesale Priorities Our insights into retail and wholesale technology priorities span five key areas: budgets, business priorities, technology priorities, concerns, and investment initiatives. By examining these dimensions, business and technology leaders can gain a deeper understanding of this industry’s technology maturity, emerging trends, and the key drivers accelerating technology adoption and delivery.

Build A Secure And Scalable Architecture With Robust Decision Orchestration In 2025, 53% of business and technology professionals in financial services said that implementing AI-enabled or generative AI (genAI) tools would be among their most important technology priorities in the coming year. As banks accelerate investment in AI-enabled applications, conversational systems must move beyond static intent matching and predefined flows to dynamic goal interpretation and coordinated execution.