CX Forum
East

Angelina Gennis

Principal Analyst
Employee Experience, Customer Empathy, Employee Engagement, Employee Experience Design, Digital Workplace, Hybrid Work, Employee Listening, Employee Wellbeing And Burnout, Organizational Culture, Customer Experience Collaboration, Customer Experience Council, Customer Experience And EX Collaboration, Customer Focused Culture, Customer Experience Champions

Also attending CX Forum West.

Betsy Summers

Principal Analyst
Human Capital Management, Talent Management, Talent Acquisition, People Analytics, Talent Assessment

Chuck Gahun   

Principal Analyst
Digital Business Platforms, Business And Strategy Planning, Content Management And Technology, Product Information Management, Strategic Content Planning, Commerce Strategy, Commerce Services

Also attending CX Forum West.

Colleen Fazio   

Senior Analyst
Customer Experience, Customer Experience Measurement, Customer Feedback Management Solutions, Voice Of The Customer Programs, Close The Customer Feedback Loop, Customer Experience Dashboard And Insights Communication, Customer Experience Innovation, Customer Experience Technology, Customer Experience Drivers, Customer Experience And AI, Customer Experience Measurement Programs, Unstructured Customer Feedback, Customer Experience Surveys, Customer Experience Measurement And AI

Also attending CX Forum West.

Dave Frankland

VP, Research Director
B2B Content Strategy And Operations, Customer Advocacy References, B2B Customer Engagement, Customer Lifecycle And Retention, Customer Obsession, Customer Success Strategy, Customer Marketing

David Brodeur-Johnson

Principal Analyst
Employee Experience, Remote Work, Employee Engagement, Digital Workplace, Hybrid Work, Employee Listening, Employee Wellbeing And Burnout, Employee Experience Strategy

Also attending CX Forum West.

David Hoffman

VP, Research Director
Investments, Financial Advice, ESG Investing, Financial Services, Investor Segmentation, Retirement Planning

Dipanjan Chatterjee

VP, Principal Analyst
Brand Measurement And Value (B2C), Brand Positioning (B2C), Brand Strategy (B2C), Consumer Behaviors (B2C), Brand Growth Strategy (B2C), Brand Experience (B2C), Brand Measurement Consulting Services, Total Experience Score, Brand Experience Index

Also attending CX Forum West.

Fiona Swerdlow

VP, Research Director
Commerce

Emily Collins    

VP, Research Director
B2C Marketing, Paid Media Channels (B2C), Marketing Channels (B2C), Loyalty Strategy (B2C)

Also attending CX Forum West.

Emily Pfeiffer

Principal Analyst
B2B E-Commerce, E-Commerce, Commerce Solutions, Online Retail, Order Management, Commerce Technology, Fulfillment And Shipping, Commerce Search, Drop-Shipping, Commerce, Post-Purchase Notifications, Consumer Engagement For Commerce, Commerce Search And Product Discovery Solutions

Gina Bhawalkar

Principal Analyst
Customer Empathy, Design Thinking, Experience Design, Human-Centered Design, Design Personas, User Experience, Digital Design, Digital Accessibility, Responsible Design, Digital Accessibility Platforms, Inclusive Design, Design Measurement, Design Systems

Also attending CX Forum West.

James McQuivey, PhD

VP, Research Director
Employee Experience, Future Of The Office, Leadership Development, Change Management

Also attending CX Forum West.

Jay Pattisall

VP, Principal Analyst
B2C Marketing, Marketing Agencies (B2C), Marketing Services (B2C), In-House Marketing Agencies (B2C), Marketing Agency Selection (B2C), Media Management Services, Marketing Creative And Content Services, Generative AI For Visual Content

Jen Sanning

VP, CMO Executive Partner
B2C Marketing, Customer Experience, Customer Experience Management, Information Technology Leadership, Marketing And Media Mix Modeling (B2C), IT And Business Alignment, Customer Engagement, Digital Transformation, Integrated Marketing Strategy (B2C), IT Organizations, IT Organizational Structure

Also attending CX Forum West.

Jessica Liu

Principal Analyst
B2C Marketing, Marketing Channels (B2C), Consumer Personalization (B2C), Marketing Technologies (B2C), Marketing Planning (B2C), Marketing Content Management (B2C), Marketing Resource Management Technologies

Also attending CX Forum West.

Jess Lloyd

Principal Analyst
B2C Marketing, Consumer Insights (B2C), Brand Strategy (B2C), Consumer Behaviors (B2C)

Also attending CX Forum West.

Judy Weader

Principal Analyst
Customer Experience Management, Customer Experience Strategy, Customer Experience Transformation, Customer Experience Organizational Models, Customer Experience Vision, Customer Experience Maturity, Customer Experience Professional Development, Customer Experience Strategy Consulting Services, Customer Experience Budgets, Customer Experience Prioritization,  Customer Experience Council, Customer Experience Governance, Customer Experience Program Value, Customer Experience Operating Models, Customer Experience Function, Customer-Focused Culture

Also attending CX Forum West.

Katy Tynan

VP, Principal Analyst
Employee Experience, Workforce Strategy, Learning Management, Skills Management, Employee Coaching, Employee Learning And Development, Organizational Development, Employee Recognition, Leadership Development, Workplace Diversity And Inclusion, Contract Labor And Gig Work, Career Pathing And Development, Revenue Ecosystem Change Management (B2B), Change Management

Also attending CX Forum West.

Max Ball

Principal Analyst
Contact Center Performance Management, Contact Center Operations, Customer Service Solutions, Conversational Interfaces, Contact-Center-As-A-Service Platforms, Conversational AI Platforms For Customer Service, Customer Service, Contact Centers

Also attending CX Forum West.

Mike Proulx

VP, Research Director
B2C Marketing, Corporate Sponsorship (B2C), Metaverse

Also attending CX Forum West.

Pete Jacques

Principal Analyst
Customer Experience Index, Customer Experience Management, Net Promoter Score, Customer Experience ROI, Customer Experience Benchmarking, Customer Experience Dashboards And Insights Communication, Customer Experience Drivers, Customer Experience Measurement Programs, Total Experience Score, Customer Experience Metrics, Customer Experience Metric Goal Setting, Customer Experience Surveys, Customer Experience Measurement And AI

Ron Rogowski

VP, Executive Partner

Also attending CX Forum West.

Su Doyle

Principal Analyst
Customer Experience Management, Customer Experience Transformation, Customer Experience Collaboration, Customer Experience Organizational Models, Customer Experience Maturity, Customer Experience Capabilities, Customer Experience Professional Development, Customer Experience Budgets, Customer Experience Governance, Customer Experience Operating Models, Customer Experience Function, Customer-Focused Culture

Also attending CX Forum West.

Zeid Khater

Analyst
Business Insights And Analytics, Customer Intelligence, Customer Experience Data And Insights, Customer Insights And Analytics, Customer Segmentation, Customer Analytic Services, Customer Analytic Technologies, Customer Insights Lifecycle, Synthetic Data