Newsroom

Event will showcase latest research and tools to help security and risk leaders win, grow, and retain customer trust  CAMBRIDGE, Mass., October 14, 2021 — Forrester (Nasdaq: FORR) today announced the full conference agenda for its Security & Risk 2021 live virtual experience to be held November 9–10, 2021. The event explores how chief security officers, chief information security officers, and other security [...]

Aligning priorities across these functions will be critical to accelerating the B2B revenue engine in today’s climate of continued uncertainty CAMBRIDGE, Mass., October 13, 2021 — To help B2B marketing, sales, and product leaders align priorities and make well-informed strategic business decisions amid continued uncertainty, Forrester (Nasdaq: FORR) today released Planning Assumptions 2022. As B2B [...]

Ranks customer experience of seven Malaysian multichannel banks; reveals effect of CX on customer loyalty SINGAPORE, October 11, 2021 — According to Forrester’s (Nasdaq: FORR) 2021 inaugural Malaysia Customer Experience Index (CX Index™), banks in Malaysia provide average customer experience with little differentiation between each brand. Based on a survey of more than 2,000 consumers in Malaysia, Forrester’s CX [...]

Two-day event will help top business and technology leaders in the region embrace creativity as a competitive advantage to drive growth SYDNEY, October 7, 2021 — Forrester (Nasdaq: FORR) today announced the full conference agenda for its Technology & Innovation APAC 2021 live virtual experience to be held October 19–20, 2021. Featuring Forrester analysts and industry speakers from HDFC [...]

The surge of the COVID-19 Delta variant in H2 2021 has again delayed many companies’ return-to-office plans. A rapidly-shifting regulatory environment – including new action by President Biden that will require all employees at firms of 100-plus employees (totaling 80 million workers) to either be vaccinated or get tested weekly – has brought the question of workplace vaccination mandates to the forefront.   Yet, according to Forrester, employee sentiments are [...]

Southeast Asia emerged as the fastest-growing online retail market globally, crossing $50 billion and registering an increase of 53% in 2020. Overall, the region accounts for just 2% of global online retail while contributing 10% of global online buyers, indicating that there is still room for growth in spending per buyer. Forrester forecasts that online’s [...]

While the Asia Pacific region experienced the slowest YoY growth in online retail sales globally in 2020, it still added US$230 billion, with China accounting for one-third of additional global sales. As the largest market in the region, China accounts for 82% of the total e-commerce market and grew by 15% in 2020. Overall, e-commerce [...]

CommBank and UP provide best mobile banking apps in Australia The pandemic drove a rush to digital out of necessity, with banks racing to serve Australian consumers on digital touchpoints due to the lockdowns.  According to Forrester data, mobile apps are the touchpoint of choice for Australians to manage their finances. In 2021, 42% of [...]

Nikkei Asia: Xiaofeng Wang discusses the importance of the Chinese market to Facebook, even as domestic consumers are unable to access the social network within China. Read the full article here. Read more from Xiaofeng here.

MarketWatch: Alla Valente analyzes supply chain issues surrounding back-to-school shopping this year. Read the full article here. Read more from Alla here.

Fast Company: In this byline, J.P. Gownder and James McQuivey summarize the key takeaways from Forrester’s anywhere work research to help business leaders assess what’s best for their companies. Read the full article here. Read more from J.P. here and James here.

CNBC: Glenn O’Donnell shares how smartphone manufacturers will continue to be impacted by the global computer chip shortage. Read the full article here. Read more from Glenn here.