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Latest Press Releases

Press Release

Forrester’s 2022 CX Index: Singaporean Firms Unable To Maintain Customer Experience Momentum Gained In 2021

November 21, 2022
Despite an average drop in overall CX scores, UOB and Income Insurance have respectively emerged as new leaders in the banking and insurance sectors SINGAPORE, November 21, 2022 — According to Forrester’s (Nasdaq: FORR) 2022 Singapore Customer Experience Index (CX Index™), despite positive change in CX scores in 2021, financial services firms in Singapore have been unable to maintain [...]
Press Release

Forrester Honours Recipients Of 2022 Asia Pacific Technology Awards At Technology & Innovation APAC

November 15, 2022
SYDNEY, November 16, 2022 — Forrester (Nasdaq: FORR) today announced that Sportsbet, AIA Group, and A.S. Watson Group are winners of its Asia Pacific Technology Awards. These awards, presented at Forrester’s Technology & Innovation APAC, recognise Sportsbet for executing an enterprisewide future fit technology strategy and both AIA Group and A.S. Watson for executing outcomes-driven enterprise architecture practices. All [...]
Press Release

Forrester: Over Half Of US Customers Have Minimal Trust In Their Financial Services Providers

November 10, 2022
Forrester’s Financial Services Customer Trust Index helps providers assess and build customer trust to accelerate revenue growth   CAMBRIDGE, Mass., November 10, 2022 — According to Forrester’s (Nasdaq: FORR) Financial Services Customer Trust Index rankings, over 50% of US customers have low trust in financial services providers across the banking, credit card, insurance, and investment industries. [...]
Press Release

Forrester Research Reports 2022 Third-Quarter Financial Results

November 2, 2022
Year-over-year total contract value increased by 7% to $353 million Company raises guidance for balance of year Cambridge, Mass., November 2, 2022 — Forrester Research, Inc. (Nasdaq: FORR) today announced financial results for the third quarter ended September 30, 2022, and raised its guidance for the balance of the year. Results were driven by contract [...]

Latest Media Alerts

Media Alert

Forrester: While Quality Of Customer Experience Improved In 2022, Malaysian Banks Continue To Offer Mediocre CX In 2022

November 9, 2022
According to Forrester’s 2022 Malaysian Banking Customer Experience Index (CX Index™) rankings, the average CX Index score of Malaysian banks improved significantly, from 62.7 to 65.7 on a 100-point scale. However, all brands are still stuck in the OK category. In this second annual evaluation, most banks’ CX Index scores inched forward and the rankings [...]
Media Alert

Forrester: Key Insights For 2022 Holiday Retail Planning

November 3, 2022
As global uncertainties — inflation, labor shortages, and supply chain issues included — persist, retailers must reinvent their technology, processes, operations, and employee experience (EX) measures this holiday season. Forrester’s “The 2022 Holiday Planning Guide” outlines key insights to help retailers plan their marketing and fulfillment operations and deliver on consumer expectations.  Additionally, Forrester’s“2022 Online [...]
Media Alert

Forrester European Banking CX Index 2022: UK Banks Continue To Provide The Best CX In Europe 

October 18, 2022
Forrester benchmarked customer experience quality across 47 leading banks in Europe   According to Forrester’s 2022 European Banking Customer Experience Index (CX Index™) rankings, customers rated banking experiences: good in the UK; OK in Germany, Italy, France, and Sweden; and poor in Spain.   Forrester surveyed customers of 47 banks across France, Germany, Italy, Spain, Sweden, and [...]
Media Alert

The State Of Cloud In Asia Pacific

September 19, 2022
As the largest contributor to global GDP, APAC has become a battleground for cloud platform providers from China, Europe, and North America, all seeking to capture a share of this burgeoning cloud market. Today, APAC boasts the largest share (37%) of the world’s cloud data centres, with targeted investments to expand onshore capacity in emerging [...]

Latest Media Coverage

Media Coverage

Forbes – Bad News For Customers: Forrester Predicts One In Five CX Programs Will Disappear

7 days ago
Forbes: Forbes highlights Forrester’s 2023 predictions in a new article, including how one in five CX programs will disappear — while one in 10 will be stronger than ever. Read the full article here.
Media Coverage

The Wall Street Journal – New CIO Wants Cisco To Be A Model For Hybrid Work

November 23, 2022
The Wall Street Journal: VP, Principal Analyst Bobby Cameron shares reasons why CIOs should make enabling hybrid work a priority for employees. Read the full article here. Read more from Bobby here.
Media Coverage

USA Today – Bob Iger Is Back As Disney CEO. Here’s Everything We Know So Far

November 21, 2022
USA Today: VP, Research Director Mike Proulx outlines challenges Disney will likely face as former CEO Bob Iger once again helms the company. Read the full article here. Read more from Mike here.
Media Coverage

WBUR – The Inventory Glut And What It Means For Your Holiday Shopping

November 21, 2022
WBUR: Senior Analyst Alla Valente discusses inventory and supply chain challenges retailers should anticipate this holiday season. Read the full article here. Read more from Alla here.

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