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CAMBRIDGE, Mass., January 13, 2022 – Forrester Research, Inc. (Nasdaq: FORR) today announced that Chief Executive Officer George Colony, Chief Financial Officer Chris Finn, and Chief Accounting Officer and Treasurer Scott Chouinard will speak at Sidoti’s virtual Winter Small Cap Conference on Wednesday, January 19, 2022, at 11:30 a.m. ET.  A link to the live webcast of the presentation will be available via the company’s website.   About Forrester Research  Forrester (Nasdaq: FORR) is one of the most influential research and advisory firms in [...]

CAMBRIDGE, Mass., January 12, 2022 — For the fifth time in six years, Forrester (Nasdaq: FORR) has been honored with a Glassdoor Employees’ Choice Award, recognizing the 100 Best Places to Work in the US in 2022. The Employees’ Choice Award, now in its 14th year, is based solely on the input of employees who elect to provide [...]

CAMBRIDGE, Mass., November 8, 2021 — Forrester (Nasdaq: FORR) today added a new predictive capability to its FeedbackNow® solution to enable businesses to proactively anticipate customer experience (CX) issues before they occur. Equipped with powerful analytics, FeedbackNow allows businesses to collect critical real-time CX feedback at the point of experience so they can act where and when it matters. [...]

Average CX quality of banks improves from 2020; NAB and Suncorp leapfrog into the “good” category SYDNEY, November 8th, 2021 — According to Forrester’s (Nasdaq: FORR) 2021 Australia Banking Customer Experience Index (CX Index™), the quality of customer experience among the banking sector has improved, with the industry average up by two points. Forrester’s CX Index benchmarks [...]

A vulnerability in Log4j, a popular software tool used by a majority of the internet, is giving attackers the ability to run their own code on whichever system they are targeting. While we have yet to see the full detrimental effects of this vulnerability, it is likely attackers will exploit it for years to come, [...]

Consumers are ready to shop this holiday season; per Forrester, 25% — or one in four — US consumers expect to spend more compared to last year. However, as retailers think about fulfilling changing consumer needs, expectations, and behaviors, they face several key challenges head-on as this marks the second holiday season influenced by the pandemic. Forrester analysts are monitoring [...]

The supply chain crisis keeps escalating. What began as cleaning supply and home office technology shortages have since expanded into delays and scarcity for everything from appliances to automobiles. More companies are revealing that these shortages are prompted by disruptions in their Tier 1 or downstream supply chains. And it’s not likely to get better [...]

Climate change has already made itself felt in the business world. Business continuity specialists are building climate action plans for acute events. Meanwhile, investors are divesting from businesses seen as too vulnerable to climate risk. In light of the upcoming COP26 conference, Forrester has published a series of research reports to help leaders navigate the business risks posed by climate change and drive sustainability transformation. [...]

The Washington Post: J.P. Gownder outlines how employers can minimize the psychological distance workers may feel working in remote and hybrid environments. Read the full article here. Read more from J.P. here.

NBC: Sucharita Kodali shares how supply chain issues had a “negligible impact” on the retail industry during the past holiday shopping season. Read the full article here. Read more from Sucharita here.

The New York Times: CEO George Colony shares Forrester’s plan for employees to “stay remote” going forward, especially per mounting Omicron uncertainty. Read the full article here. Read more from George here.

NPR: In an interview, Sucharita Kodali describes how, as the pandemic grinds on, many business owners will have to rethink how to retain staff. Read the full article here. Read more from Sucharita here.