CX Forum
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Dialpad is the leading Ai-Powered Customer Intelligence Platform that is completely transforming how the world works together, with one beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. Over 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights.

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With WhatsApp Business Platform, unlock the power of WhatsApp to deliver compelling experiences at scale:

• Reach customers almost anywhere: make it easy for people to connect with your business by meeting them where they already are: on WhatsApp.
• Build conversational relationships: drive marketing, sales and support outcomes with two-way conversations that engage across the customer journey.
• Drive deeper engagement: deliver AI-powered conversational flows with interactive CTAs, dynamic product lists, rich media and more.

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Bounteous is a global AI Services firm where agentic engineering and human experience converge to deliver real business outcomes for the enterprise. We help organizations design, build, and scale AI-driven products, platforms, and processes. With more than 5,500 team members worldwide, Bounteous delivers AI that sticks, powering adoption and outcomes that move organizations from experimentation to true transformation.

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CallMiner is the global leader in customer experience (CX) automation, powered by deep conversation intelligence. Leveraging AI agents and human expertise, CallMiner delivers smarter, more efficient interactions that transform CX and reduce operational costs. Advanced AI and industry-leading analytics turn every conversation into actionable intelligence, driving process optimization, performance gains, customer engagement, and enterprise-wide automation. CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality.

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Clozd is the leading qualitative research platform for enterprise use cases like win-loss analysis, onboarding feedback, mid-cycle check-ins, and churn prevention, offering world-class technology with unmatched expertise to deliver insights that drive action. Clozd has conducted more than 50,000 customer interviews for clients in a wide range of industries, including enterprise software, business services, healthcare, financial services, manufacturing, transportation, telecom, and more. For more information, visit www.clozd.com.

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Concentrix is a global leader in customer feedback management – helping our clients to design, build, and run voice of customer (VOC) and market research programs that deliver meaningful change. We partner differently, bringing a blend of strategy, technology, and talent to the table in a way our SaaS competitors can’t. The results? Transforming feedback from reactive to regenerative. We unleash its potential.

The Concentrix CFM practice is part of Concentrix, a globally recognized technology and services leader that powers the world’s best brands. Concentrix designs, builds, and runs fully integrated, end-to-end solutions at speed and scale across the enterprise, helping over 2,000 clients solve their toughest business challenges.

Whether it’s designing game-changing brand experiences, building and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of what we do lies a commitment to transforming the way companies connect, interact, and grow across the world and into the future.

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Cresta combines the best of AI and human intelligence to transform conversations and workflows at every level of the contact center. Discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every member of your team to work smarter and faster. All with a single platform that’s purpose-built to save time and money, differentiate the customer experience, and accelerate revenue growth every time you connect with a customer.  

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Your customers are talking across support tickets, surveys, social media, sales calls, and app reviews. Enterpret brings it all together. The Customer Intelligence Platform automatically organizes feedback around your products, features, and customer segments, and delivers insights where your team already works. Bug spikes, escalation risks, feature requests, all surfaced before anyone has to ask. Teams at Canva, Atlassian, Western Union, Notion, and Fanatics use Enterpret to catch issues early, understand what customers need, and act before problems escalate.

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Level AI is a customer experience intelligence (CX) and automation platform, building the next generation of AI first products in the CX space. Founded in 2019, the company has raised $74M across three funding rounds from prominent investors including Battery Ventures, Eniac Ventures, BrightLoop, Cross Creek, and Adam Streets. Level AI offers a suite of advanced artificial intelligence solutions that leverage the latest generative AI and semantic intelligence technologies. These tools enhance customer experiences, drive operational efficiency, and transform service and contact center teams into hubs of actionable business insights, and sustainable growth.

Key milestones for Level AI include:
● Securing $39.4M in Series C funding in July 2024
● Launching key applications focused on specific use cases – QA, Customer Analytics, Voice of the Customer, Screen Recording and Agent Assist
● Forming strategic resell partnerships with leading companies such as Five9 (a CCaaS provider) and TeleTech (a BPO provider)

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QuestionPro is a comprehensive customer experience (CX) solution provider, partnering with businesses of all sizes to drive revenue through enhanced customer insight and experience management. Our CX offerings feature an array of award-winning platforms, including voice of the customer (VoC) feedback management (QuestionPro CX), journey mapping and optimization (SuiteCX by QuestionPro), reputation management, deep dive experience research, idea capture and innovation management for both internal and external processes. Beyond our software offerings, we provide a range of CX services, such as managed program operation and support, educational and certification programs, and impactful strategy consulting.

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It’s time to reimagine marketing. To turn customer data into a brand differentiator. No matter the level of your marketing maturity, SAS can help you attract new prospects, deliver superior customer experiences, and strengthen brand loyalty. Marketing organizations can extend customer data activation, accelerate and automate marketing planning, create meaningful, profitable customer journeys and measure the impact of marketing activity across channels, devices, and points in time. SAS gives you the power to know. Learn more at sas.com/marketing.

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SundaySky empowers businesses to create videos faster, easier and more personalized. Our easy-to-use Enterprise Video Platform, powered by AI, helps businesses engage viewers for longer with powerful personalization and  improve operational efficiency by reducing costs and the need for specialized skills. Growing businesses and leading brands alike, including 1000Bulbs.com, 1-800 Contacts, Aetna, Bank of America, iTHINK Financial, Okta, SalesIntel, Staples, UnitedHealthcare and many others, have adopted SundaySky to modernize the way they create, personalize and distribute videos at scale. SundaySky is headquartered in New York, with offices in Tel Aviv and Tokyo.

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TheyDo is the AI-powered journey management platform that turns customer journeys into actionable intelligence. As the creator of the journey management category, TheyDo helps businesses connect insights, align teams, and prioritize opportunities to drive business value. By seamlessly integrating journey data with business strategy, TheyDo enables organizations to turn customer obsession into measurable business impact. Global brands like Cisco, Ford, Johnson & Johnson, Home Depot, and Polestar trust TheyDo to stay ahead in an experience-driven world.

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XEBO.ai is an award-winning, AI-native Experience Management platform that empowers businesses to listen, analyze, and make informed decisions. Trusted by global enterprises, XEBO.ai enhances Customer Experience (CX), Employee Experience (EX), and Market Research through cutting-edge solutions like Social Listening, Sentiment Analysis, Journey Mapping, and AI-powered Surveys. By turning omnichannel feedback into actionable insights, XEBO.ai believes in measurable business outcomes through elevated experiences. Featured in the 2025 Gartner Magic Quadrant for VoC Platforms, XEBO.ai serves diverse industries worldwide, thus redefining how organizations engage with audiences and enabling data-driven growth at scale. 

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