There’s A Reason Why People Can’t Stop Talking About CX Summit EMEA
CX Summit EMEA 2025 wasn’t just an event; it was a catalyst for innovation and embodied the essence of “The Total Experience: Your Brand, Their Journey.” Leaders from across industries left with strategies that rewrote the rules of CX and digital transformation, igniting real change in day-to-day implementation. But here’s the twist: 2026 is set to be even more spectacular, and you don’t want to miss a moment of it.
Get ready to join us in Amsterdam, a city teeming with creativity, innovation, and culture. It’s the perfect backdrop to ignite your CX revolution and propel your digital and B2C marketing strategies to the forefront of success.
Registration for CX Summit EMEA will open soon. Be sure to check back and take advantage of our early bird pricing. Amsterdam awaits in 2026 — are you ready?
What You Missed In 2025
Revenue-Boosting Frameworks: 2025 attendees discovered how aligning brand and customer experience could boost revenue by up to 3.5x. Imagine having that knowledge at your fingertips.
Unmatched Expertise: Industry giants such as Lufthansa, Vodafone, Philips, Fujitsu, and more shared insights that sparked imagination and inspired attendees to think big.
Immersive Experiences: Participants used Forrester’s Digital Moments Map and joined hands-on simulations to tackle real-life customer challenges, refining their strategies.
Unforgettable Keynotes: Inspirational leaders from Bank of Ireland and ABN AMRO challenged the status quo, showing that cultural risks, metrics, and trust-building are opportunities, not obstacles.
Here’s What Attendees Have To Say
Great collection of senior CX practitioners — open discussions on the industry and technology trends.
— Mark Smith
SVP of CX, CSG
Who Should Attend
- CX Professionals: Create advanced strategies to retain customers and showcase tangible business value by delivering outstanding experiences.
- Digital Leaders: Leverage innovative technologies and artificial intelligence to accelerate customer acquisition and boost engagement performance.
- B2C Marketers: Strengthen customer loyalty by aligning your team’s objectives with your brand’s values and uncovering valuable consumer insights.
Special Programmes Tailored For Leaders
- Executive Leadership Exchange: Selected participants can join an exclusive, invitation-only programme designed for C-suite executives to achieve strategic objectives.
- Forrester Women’s Leadership Programme: Inspire, connect, and empower women leaders to thrive and advance within the customer experience domain.
Different By Design
At Forrester’s CX Summit, content isn’t just presented — it’s trusted. Delivered by expert analysts, our sessions are built on unbiased, research-backed insights and provide actionable strategies without vendor pitches, slants, or hidden agendas. Forrester creates an environment where knowledge is the product and outcomes are the mission.
Why 2026 Will Be Even Bigger And Better
CX Summit EMEA 2026 is set to raise the bar once again by delivering solutions that don’t just meet expectations but exceed them. Registration opens soon! We hope you’ll join us in Amsterdam 8–10 June 2026.
Be sure to check back and take advantage of our early bird discounts. Please contact our event sales team using the form below with any urgent inquiries.
Pressing CX Summit EMEA Questions?
Complete this form to contact our event sales team with any immediate questions. Also, be sure to check back soon to take advantage of our early bird registration discounts.
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