Keynote Speakers
Conny Kalcher
Group Chief Customer Officer,
Zurich Insurance Group
Sophie Heller
CTO Retail Banking & Services,
BNP Paribas
Quentin Briard
CEO Marketing, Digital & Technologies,
Club Med
Craig Goddard
Global Customer Director,
BUPA Group
Martin Gill
VP, Research Director,
Forrester
Enza Iannopollo
VP, Principal Analyst,
Forrester
James L. McQuivey, PhD
VP, Research Director,
Forrester
Keith Johnston
VP, Group Director,
Forrester
Rusty Warner
VP, Principal Analyst,
Forrester
Guest Speakers
Jörg Corsten
Group Lead Services, Solution and Innovation,
Roche
Joana Dartsch
Customer Experience Consultant,
R+V Versicherung
Craig Goddard
Global Customer Director,
BUPA Group
Sophie Heller
CTO Retail Banking & Services,
BNP Paribas
Conny Kalcher
Group Chief Customer Officer,
Zurich Insurance Group
Kristina Klahm
Vice President Voice of Customer & Journey Excellence,
E.ON
April Nishimura
Vice President, Global Customer Experience,
Infineon Technologies
Eldin Thomas
Head of CX & CRM Business,
R+V Versicherung
Forrester Speakers
Manuel Geitz
Principal Analyst,
Forrester
Martin Gill
VP, Research Director,
Forrester
Enza Iannopollo
VP, Principal Analyst,
Forrester
Aurelie L'Hostis
Principal Analyst,
Forrester
Riccardo Pasto
Principal Analyst,
Forrester
James L. McQuivey, PhD
VP, Research Director,
Forrester
Joana de Quintanilha
VP, Principal Analyst,
Forrester
Maxie Schmidt
VP, Principal Analyst,
Forrester
Richard Sheahan
Principal Consultant,
Forrester
Rusty Warner
VP, Principal Analyst,
Forrester
Kerstin Wehmeyer
Researcher,
Forrester
Edoardo Zavarella
Principal Consultant,
Forrester
CX Summit EMEA · June 8–10, 2026 · Amsterdam
Contact us at events@forrester.com.