CX Summit
EMEA

CX, B2C Marketing, & Digital Business Leaders

June 24 – 26, 2024  |  London & Digital

Executive Leadership Exchange

For Qualified Executives Only

The Executive Leadership Exchange (ELE) is an invitation-only programme for qualified CX, Marketing and Digital executives. The programme will expand on the Forrester thought leadership presented at the conference and create a private senior executive network supporting leaders’ priorities. Facilitated networking sessions will be offered that target best practices aligned to executive priorities. The Executive Leadership Exchange is a two-day programme. 

This programme is offered by invitation only. Invitations will be extended closer to the event date. To be approved to attend, applicants must not report into any higher CX, marketing, or digital executive in their organisation. Please contact events@forrester.com with any questions.

Exclusive Agenda

Recommended Executive Agenda

Take Forrester’s guidance on which sessions to attend as a CX, marketing or digital leader from the entire conference.

Private Executive Sessions

Attend private sessions featuring exclusive-panels and presentations from Forrester analysts.

Analyst Access

Priority Analyst 1:1 Booking

Receive priority booking for 1:1 networking and guidance meetings with our best-in-class analysts & experts.

Exclusive Analyst Networking Sessions

Identify challenges and solve problems in small group collaborations with Forrester Experts.

Networking

Private Executive Roundtable

Facilitated by Forrester team members who specialize in leading C-level networking discussions pointed at meaningful outcomes.

Detailed Agenda

Tuesday, 25 June

1:10 pm – 2:10 pm | Networking Lunch | Analyst-Led Topic Tables

Establish connections with like-minded peers and Forrester experts as you trade insights on your approaches to the most pressing topics for marketing, CX, and digital leaders. Topics like Leadership, Employee Engagement, Measurement, and more. 

4:15 pm – 4:45 pm | Afternoon Networking Break | Guest Speaker to be Announced

Wednesday, 26 June 

11:00 am – 11:30 am | Morning Networking Break | Q&A with Customer Obsessed Leadership Award Winners

This session will allow participants to engage in a Q&A session with VP, Group Research Director, Laura Koetze and our 2024 Customer-Obsessed Enterprise Winner. Come with your questions and your perspective on what it takes to lead a Customer-Obsessed organisation in 2024.

Speakers:
Laura Koetzle, VP, Group Director, Forrester

12:50 pm – 1:35 pm | Networking Lunch | Key Takeaways Wrap-Up with Laura

Speakers:
Laura Koetzle, VP, Group Director, Forrester

ForrWomen Leadership

Community. Advancement. Change. 

The Forrester Women’s Leadership Program focuses on building community and advancing women in the organization by breaking down barriers and overcoming challenges. Learn advancement strategies and engage in conversations about developing meaningful relationships with women across CX, B2C Marketing, and Digital. All are welcome to join!​

The Forrester Women’s Leadership Program will:​​

  • Build Community​
  • Inspire Change​
  • Drive Advancement ​
  • Foster Allyship and Individual Empowerment​
  • Facilitate Meaningful Connections

This year we’ll explore the impact GenAI has on women in the workplace. The last 18 months have brought GenAI to the forefront of the conversation around how work gets done. AI holds both risks and opportunities for women in the workplace. Bias in training data has the potential to infuse GenAI-based content, perpetuating existing issues. But learning to leverage GenAI brings the potential to accelerate career growth, optimize work, and improve outcomes. In this half-day workshop we’ll use the power of community to seek out solutions, build human connections, and better understand the promise and the pitfalls of GenAI on women at work.

Forrester Certification

Grounded in research-based best practices, Forrester’s Certification courses provide hands-on exercises and practical tools, building the capabilities of individuals and teams. Join an interactive session to learn about the six priorities for CX success and assess your current state, sampling content from Forrester’s Mastering CX Certification course. Learn more about Forrester’s CX Certification programs here.

Bring Your Team

Unlock your team’s full potential at CX Summit EMEA in London June 24 – 26! Joining us as a team offers a strategic advantage, allowing you and your colleagues to accelerate the design and execution of your key initiatives while fostering seamless alignment across CX, B2C marketing, and digital business teams. ​

With 20+ Forrester-led sessions covering the latest trends and insights, invaluable face-to-face interactions with Forrester analysts, and abundant networking opportunities, this event is primed to supercharge your team’s success.

6-Ticket Package: £8,850 GBP or €9,978 Euro
9-Ticket Package: £13,275 GBP or €14,967 Euro

Small Team

Pricing and experiential incentive for teams of 6+ paid attendees from the same enterprise

  • Concierge Service: Pre-Event Agenda Planning​: meet with a Forrester Events program manager prior to the event for agenda review and planning guidance and have a dedicated on-site contact for in-person team support.

  • Preferred Access Badge​: unique name badge identifier to signify premier-level status.

  • Fast-Tracked On-site Registration​: teams are given priority for expedited badge pick-up.

  • Preferred Access Seating in Keynote Room​: premier seating reserved for Team attendees.

  • 1 Team Meeting With Analyst​: unique opportunity for up to 10 of your team to meet with an analyst and receive expert guidance on specific challenges. 

Large Team

Pricing and experiential incentive for teams of 9+ paid attendees from the same enterprise

  • Concierge Service: Pre-Event Agenda Planning​: meet with a Forrester Events program manager prior to the event for agenda review and planning guidance and have a dedicated on-site contact for in-person team support.

  • Preferred Access Badge​: unique name badge identifier to signify premier-level status.

  • Fast-Tracked On-site Registration​: teams are given priority for expedited badge pick-up.

  • Preferred Access Seating in Keynote Room​: premier seating reserved for Team attendees.

  • 2 Team Meeting With Analyst​: unique opportunity for up to 10 of your team to meet with an analyst and receive expert guidance on specific challenges. 

CX Summit EMEA · June 24 – 26, 2024 · London & Digital

Have a question about an upcoming Forrester event? Contact us at events@forrester.com.