CX Summit
North America

CX, B2C Marketing, & Digital Business Leaders

June 23 – 26, 2025  |  Nashville & Digital

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Executive Leadership Exchange

For Qualified Executives Only

The Executive Leadership Exchange (ELE) is an invitation-only program for qualified CX, marketing, and digital C-level executives. The program will expand on the Forrester thought leadership presented at the conference and create a private C-level executive network supporting leaders’ priorities. Facilitated networking sessions will be offered that target best practices aligned to executive priorities.

This program is offered by invitation only. Invitations will be extended closer to the event date. To be approved to attend, applicants must not report into any higher CX, marketing, or digital executive in their organization. Please contact events@forrester.com with any questions.

Private Executive Sessions

Attend private sessions featuring sneak peeks of sessions and exclusive Q&As

Priority Analyst 1-On-1 Booking

Receive priority booking for 1-on-1 networking and guidance meetings with our best-in-class analysts and experts.

Exclusive Analyst Networking Sessions And Receptions

Identify challenges and solve problems in small group collaborations with Forrester experts and enjoy premium reception and dining experiences with peers.

Private ELE Networking Lounge

Connect with your peers during the conference at the exclusive sessions and in a private networking lounge onsite.

See our filtered agenda for details on the exclusive programming for ELE members on Bold Starts Day and throughout CX Summit North America.

See Filtered Agenda

Forrester Women's Leadership Program

Join us as we focus on how to help women leaders in your organization break down barriers and overcome challenges. Learn from your peers on advancement strategies for women leaders and participate in a conversation about how to develop meaningful relationships with women leaders in the CX, B2C Marketing, and Digital. All are welcome to join this in-person event!

The Forrester Women’s Leadership Program will:

  • Build Community
  • Inspire Change
  • Foster Allyship and Individual Empowerment
  • Facilitate Meaningful Connections

Forrester Certification

Forrester CX Summit Certification: Elevate Customer Journeys

Understanding customer journeys is a cornerstone of creating great customer experiences. Tried and true tools like customer journey mapping remain critical, while new approaches to customer understanding and journey design are being supercharged by technology and data. Whether you’re new to customer journeys and customer journey mapping, or want to take a fresh look, this Summit-exclusive Certification program will provide new insights and ideas to take back to your organization.
This Elevate Customer Journeys Summit Certification program provides in-person Summit attendees with a curated event experience, guided practice applying Forrester’s ideas and frameworks to their own organization, and the opportunity to earn professional recognition by completing the program requirements.
Certification Requirements:
  • Attend the kickoff workshop: Journey Mapping Fundamentals 
  • Attend three keynotes
  • Attend three breakout sessions
  • Attend one analyst-led roundtable
  • Attend one additional workshop
  • Attend certification lunch

See our filtered agenda for details on all the sessions you can attend throughout CX North America to earn a professional certificate and badge.

See Filtered Agenda

Team Send Program

Purchase 7 onsite passes and unlock your team’s potential at CX Summit North America in Nashville, June 23–26! Join us as a team for access to unique content, private sessions with Forrester analysts, and exclusive experiences not available to the general audience. This program is designed to help teams collaborate, plan key initiatives, and build stronger connections, all while benefiting from Forrester’s unparalleled insights in real time. It’s the ultimate way to maximize the value of attending as a team.

Perks for 7+ Paid Team Members include: 

Pre-Event

Concierge Service

Full Forrester support for teams as they plan their CX Summit experience.

Pre-Event Agenda Planning

Meet with a Forrester events program manager prior to the event for agenda review and planning guidance and have a dedicated onsite contact for in-person team support.

Event Kickoff With Research

Start the event by hearing directly from one of the leading analysts and get all your questions answered before the conference begins.

On-Site

Choose Between:

Team Meeting With An Analyst: An exclusive opportunity for up to 10 team members to engage with an analyst and gain expert insights.

Team Guidance Session: Collaborate with a leading analyst in a hands-on workshop to refine your current initiatives. Limited availability.

Access To Team Lounge

As an exclusive space for team attendees to use for huddles or downtime during the event.

Private Cocktail Reception

Private reception for the team.

Private Team Space

Private space for your team to get together and collaborate onsite for the duration of the main event days (available to the first five teams.)

Post-Event

Post-Event Recap

Teams are invited to provide feedback with event host or leading analyst and discuss next steps for achieving business goals.

CX Summit North America · June 23 – 26, 2025 · Nashville & Digital

Contact us at events@forrester.com.

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