CX Summit

CX, B2C Marketing, & Digital Business Leaders

May 28, 2024  |  Sydney & Digital

Ashley Taylor

Global Voice of the Customer Program Specialist, Flight Centre Travel Group

Ashley is a delivery-focused professional with a background in Research, Analytics, and Customer/Business strategy. With over 20 years’ experience across the Finance and Insurance industries, Ashley specialises in managing customer-related insights programs and has just developed and implemented Flight Centre’s VoC program across 5 different countries. Ashley believes the key to a successful program is when data and technology meet with rigorous and objective design to produce an empathetic understanding of how our customers think and feel.