Marketing and Personalisation Technology Lead, Telstra

Brendon has designed, delivered, and optimised customer-centric experiences for 15 years. Initially specialising in single and cross-channel journeys (e.g. Digital, Messaging, Chatbots), he’s now on a mission Brendon has designed, delivered, and optimised customer-centric experiences for 15 years. Initially specialising in single and cross-channel journeys (e.g. Digital, Messaging, Chatbots), he’s now on a mission to bring it all together at Telstra, where they are rethinking everything they do to put customers first and make the complex simpleo bring it all together at Telstra, where they are rethinking everything they do to put customers first and make the complex simple